FREQUENTLY ASKED QUESTIONS
Welcome to www.ironbloomwall.com! To answer your questions about our iron wall planter products and services, we have compiled some frequently asked questions (FAQs) and their answers. If your question is not answered below, please feel free to contact us by email: greenmedalus@ironbloomwall.com.

  1. How to place an order?
    You can place an order on our website by following the steps below:
    ● Browse the products and select the iron wall planter you want.
    ● Click the “Add to Cart” button.
    ● Go to the shopping cart page, check your order, and click “Checkout”.
    ● Enter your shipping information and payment information.
    ● After completing the payment, you will receive an order confirmation email.
  2. Can the order be canceled or changed?
    Once the order is submitted and confirmed, we will process it immediately. You can cancel or change the order by contacting us by email: greenmedalus@ironbloomwall.com within 24 hours after the order is confirmed. After this time, the order may not be changed or cancelled.
  3. How can I check the status of my order?
    You can check the status of your order through the email address you used when registering. Please check your email for order confirmation and shipping tracking information. If you have any questions, please contact us via email.
  4. What is the shipping policy?
    We provide shipping services for all orders within the United States. Generally, your order will be shipped within 3 business days, and the specific delivery time may vary depending on the location. You will receive a confirmation email with a tracking number after shipment.
  5. What is the return policy?
    We offer a 30-day money back guarantee. If you are not satisfied with the product you purchased, you can request a refund within 30 days of receiving the product. Please ensure that the product is unused and in its original condition, and contact greenmedalus@ironbloomwall.com for more refund details.
  6. How to deal with damaged or wrong orders?
    If the product you received is “damaged” or does not match the order, please contact us via email within 48 hours of receiving the goods with relevant order information and photos. We will process a replacement or refund for you.
  7. What payment methods are supported?
    We accept a variety of payment methods, including major credit cards (such as Visa, MasterCard, American Express) and online payment platforms (such as PayPal). All payment information will be processed through a secure payment system.
  8. Do you provide customized services?
    Currently, we focus on providing standard styles of iron wall flower stands and do not provide customized services. We update our products regularly, and you are welcome to subscribe to our newsletter to get the latest product information.
  9. How is information security guaranteed?
    We value your privacy and information security. All personal information transmitted through our website will be processed through SSL encryption protocol to ensure the security of your data.
  10. How to contact us?
    If you have any other questions or need further assistance, please contact us through the following methods:
    ●Email: greenmedalus@ironbloomwall.com

Thank you for visiting www.ironbloomwall.com, we look forward to providing you with quality services and products!