REFUND AND RETURNS POLICY
Thank you for choosing www.ironbloomwall.com! We are committed to providing you with high-quality iron wall planters. If you are not satisfied with your purchase, our refund policy will help you resolve the issue. Please read the refund terms below carefully.

  1. Refund Request
    If you are not satisfied with the product after receiving it, you can apply for a refund within 30 days of purchase. Please ensure that the condition of the product meets the following conditions when applying for a refund:
    ● The product is unused and in original condition.
    ● All original packaging, labels and accessories are intact.
  2. Application Process
    To apply for a refund, please follow the steps below:
    ● Send an email to greenmedalus@ironbloomwall.com with the following information:
    ○ Product Name
    ○ Order Number
    ○ Reason for Refund
    ● Our customer service team will contact you as soon as possible after receiving your email to confirm the refund request and provide further instructions.
  3. Return Mailing
    Once your refund request is approved, please follow the steps below to return the item:
    ● Pack the product securely to ensure that it is not damaged during transportation.
    ●Send the package back to our designated address (provided in the approval response) using a trackable postal service.
    Return postage is at the customer’s expense unless the product is defective or the wrong item was sent.
  4. Refund Processing
    We will process the refund as soon as possible after receiving the returned item and confirming its status. Refunds will be refunded to your original payment method and the processing time is usually 7 business days, which may vary depending on the payment method.
  5. Exceptions
    In some cases, the following products may not be refunded:
    ●Any customized or personalized products
    ●Special promotion or discount items (specified in the specific promotion terms)
  6. Contact Us
    If you have any questions about the refund policy or need further assistance, please feel free to contact us by email: greenmedalus@ironbloomwall.com.

Thank you for choosing www.ironbloomwall.com, we look forward to providing you with a satisfactory shopping experience!